Complete Bug Capturing and Reporting for Customer Support Teams
Flexible Installation for Any Support Setup
Multiplayer adapts to your customer support workflow with four installation modes and three recording modes, ensuring seamless integration regardless of your team structure.
Browser Extension
Our extension supports teams on Chrome, Firefox, and Edge to start recording sessions instantly without code changes or deployments.
In-App Widget
Ideal for your SaaS products or internal tools: a customizable in-app reporting feature for developers, QA, or end-users to record full stack session replays and capture their notes and feedback.
SDK Integration
Designed for teams who need to capture full stack session recordings from command-line applications and backend services (Node.js, Go, Python, etc.).
Mobile
Capture what’s happening on your mobile applications. We provide full support for both bare React Native and Expo applications.
Three Recording Modes for Every Support Scenario
- On-demand recording: Manually start and stop session replays to capture the exact reproduction steps
- Continuous recording: Automatically create session recordings for both frontend and backend exceptions and errors in the background, so support teams never miss critical errors
- Remote recording: Silently enable recording of user experiences, ensuring nothing gets lost in translation from vague bug reports
Complete, Precise, Correlated Data Across the Stack
Every bug comes with all the information needed to quickly fix it, in a single source of truth. No more incomplete reports or missing context.
- User actions and feedback: Clicks, inputs, page navigations, and direct customer feedback
- Frontend data: DOM events, network requests, browser metadata, HTML source code
- Backend traces: Distributed traces with zero sampling, logs, request/response content and headers
- System context: Service dependency maps, recording notes and sketches, requirement comments on APIs, traces and spans
Reduce Resolution Time and Improve Software Quality
By providing complete context from every layer of your application, Multiplayer reduces back-and-forth with customers, accelerates escalations to engineering, dramatically lowers ticket resolution times, and ensures unclear root causes become a thing of the past.
With continuous recording enabled, support teams don't have to interrupt their flow to capture bugs. Multiplayer automatically creates comprehensive session recordings when an exception or error occurs, allowing users to keep working while the system captures critical debugging data.
Remote recording capabilities mean developers can enable silent session capture for specific users experiencing issues. This eliminates the translation gap between customer descriptions and technical reproduction, ensuring engineering teams always have complete information to resolve even the most vague bug reports.
The result is higher software quality and happier end users.