The challenge of internal issue reporting
Common pain points
Incomplete tickets
Employees often struggle to describe what went wrong in internal apps, leading to incomplete issue reports.
Back-and-forth with IT
IT teams spend countless hours trying to understand unclear descriptions or co-browsing to understand problems.
Resolution delays
The lack of complete data creates friction in the support process, causing long delays waiting for additional information.
Complete context, every time
With Multiplayer, every internal issue report arrives with a replay of what actually happened. Full-stack session recordings capture the user's steps along with backend traces, logs, request/response content and header data.
You can also remotely turn on session recordings for specific users, to catch intermittent bugs that are hard to reproduce.
No guesswork, no chasing down missing details: just a complete, correlated view of the problem the moment it's reported.
Transform your internal support
Turn every issue report into an actionable, reproducible case with complete technical context
Complete context
Every issue comes with the full story: user steps and feedback, frontend behavior, backend traces, logs, request/response and header data. All auto-correlated in a single timeline.
Actionable reports
Go from vague tickets to crystal-clear reports. Annotate recordings, APIs, traces and spans with sketches, comments, requirements. Hand off to devs, QA, or AI tools with no back-and-forth.
Faster resolution
Reduce MTTR, cut down ticket ping-pong, and solve more issues at first contact without war rooms or endless escalations.
Better tools
Continuous and remote recording catch the elusive, intermittent bugs your users can't recreate, helping you keep internal apps reliable, efficient, and frustration-free.
No incomplete reports, no non-reproducible bugs, just full stack recordings that make every problem actionable and fixable.