Sentry vs. Multiplayer for
technical issues and bugs
Sentry tells you what broke. Multiplayer tells you why and shortens your debugging and support workflows.
How is Multiplayer different?
Purpose-built for debugging, not monitoring
Multiplayer is laser-focused on shortening debugging workflows and resolving the technical issues that slow your team down.
• Sentry is primarily an error monitoring and performance tracking platform, designed to answer "what errors are happening across our system?" and to detect patterns and trends across many sessions. When you need to resolve a specific technical issue, you're left sifting through sampled session replays, manually correlating disconnected context from separate tools, and coordinating slow handoffs between support, frontend, and backend teams.
• Multiplayer is purpose-built for collaborative debugging workflows, focused on resolving technical issues and bugs through complete, correlated session context. Full-stack session recordings automatically connect everything (frontend screens, user actions, backend traces, logs, request/response content and headers and user feedback) in a single, shared, annotatable timeline. No hunting, no manual correlation, no tool switching.
From day one, developers get all the context, support gets visibility and end-users get an easy way to report bugs.
Session-based, full stack correlation
Multiplayer captures complete, correlated recordings, giving you precisely the data you need to debug, without the noise.
• Sentry requires vendor lock-in and custom instrumentation to achieve full stack visibility per session. Even when you fully instrument on Sentry, traces are sampled and critical data is missing (user feedback, request/response content and headers, team notes, etc.), forcing you to stitch multiple tools together for a complete view.
• Multiplayer is backend agnostic and automatically captures and correlates full-stack context per session. Everything is captured from DOM events to backend traces and logs, including critical details Sentry misses like request/response content and headers from deep within your system. Multiplayer is compatible with any observability platform, language, framework, or architecture, ensuring no vendor lock-in.
Instead of searching for a needle in a haystack, you get a complete, ready-to-use recording of exactly what happened during the session where the bug occurred.
Everything you need, for any support scenario
Multiplayer adapts to every support workflow. Whether you’re handling a question about “unexpected behavior” or a complex cross-service incident, Multiplayer gives you the full context to resolve it.
• Sentry is built to monitor error rates and trends, not for technical debugging and support. Recordings are set by default to only capture frontend behavior for every session, with limited control over when, what, or how sessions are recorded. Support workflows often require additional configuration, multiple external tools, or features that Sentry simply doesn’t support.
• Multiplayer enables any support workflow, with any existing ticketing system (e.g. Zendesk, Intercom, Jira). Multiple full stack recording modes give you control without overhead. Multiple installation methods work however your team works. Your team can work across multiple use cases: from actively resolving technical support tickets to proactively identifying bugs so you can fix them before users even realize they are there.
With Multiplayer, a single tool powers many workflows out of the box.
Developer-friendly and AI-native
Multiplayer is built for developer AI workflows, providing complete, structured session context that makes AI debugging suggestions accurate instead of guesswork.
• Sentry's proprietary AI agent is optimized for analyzing aggregated error patterns and telemetry data, but when debugging specific technical issues, it works with sampled session replays, masked request/response data, and fragmented backend traces, leading to incomplete suggestions that still require manual investigation and correlation across multiple tools.
• Multiplayer provides AI tools with self-contained, complete session units through its MCP server: frontend screens, unsampled backend traces, full request/response payloads, headers, logs, and team annotations all pre-correlated in one place. Any AI tool can access this complete context to generate accurate root cause analysis and fix suggestions without gaps or guessing.
With Multiplayer your AI assistant becomes genuinely useful because it sees the complete picture.
Why use Multiplayer?
Understand unclear, hard-to-describe issues
Users often report confusing behavior or ask questions that require technical clarity. Sometimes the tickets themselves are ambiguous or incomplete. Multiplayer shows exactly what happened on the user's end, so support teams can answer quickly and confidently. No need to ask users for “more info” or escalate unnecessarily.
Resolve complex technical issues or bugs dramatically faster
With full stack session recordings, Multiplayer lets you instantly see how bugs happened in a single timeline, automatically correlating data across all layers of your stack. It reduces guesswork , shortens investigation time, and saves hours from grepping through log files or jumping between dashboards and screens.
Eliminate costly, repetitive escalations
Multiplayer removes the back-and-forth that slows support and debugging workflows down. Support can review a user’s full session, annotate it, and escalate with complete context, so engineering can diagnose issues without reconstructing missing data. Cut down on meeting loops, duplicate work, and miscommunication, and get users to a resolution faster.Sentry helps you understand error rates and trends
Multiplayer helps you understand and fix technical issues and bugs
Core differences
| Sentry | Multiplayer | |
|---|---|---|
| PRIMARY USE CASE | Error monitoring and debugging | Deep, collaborative investigation of technical support issues, bugs and escalations |
| USERS | Developers | Customer Support, Developers, QAs, end-users and external partners |
| SESSION REPLAYS | Limited Limited feature set and versatility for different support workflows | Versatile by design with rich feature-set Multiple recording modes, install options, and supported use cases |
| DATA PER SESSION | Limited Full stack data requires backend instrumentation with Sentry (vendor lock-in) and manual customizations | Full stack data, backend agnostic Including data like user feedback, request/response content and headers for components deep in your system, team annotations, etc. Compatible with any observability platform, language, environment, architecture, AI tool and deployment |
| TEAM COLLABORATION | Limited View, share and comment session replays | View, share, and annotate every aspect of a session recording |
| AI CAPABILITIES | Proprietary AI agent optimized for analyzing aggregated error patterns and telemetry data | Sessions are AI-ready from frontend screens to backend traces to team annotations. The MCP server feeds complete, correlated and enriched context to your IDE or AI tool of choice |
Session recording features
| Feature | Sentry | Multiplayer |
|---|---|---|
| Installation method | ||
| SaaS and self-hosted deployment | ||
| Web & mobile applications | ||
| Data per session | ||
| Recording modes | ||
| Auto-saved sessions for errors or exceptions | ||
| Session recording sharing | ||
| Session recording annotation | ||
| Notebooks for team collaboration | ||
| Masking sensitive user information | ||
| Session recording searchability | ||
| Dashboards | ||
| MCP server |
Session recording data
| Feature | Sentry | Multiplayer |
|---|---|---|
| User clicks + inputs | ||
| Page navigations + loads | ||
| Session metadata (device, runtime environment, browser, OS) | ||
| DOM events | ||
| Console messages | ||
| Network requests | ||
| HTML source code | ||
| Backend errors | ||
| Correlated distributed traces | ||
| User feedback | ||
| Request/response content | ||
| Headers | ||
| Service and dependency maps | ||
| Repositories |
Getting started with Multiplayer
is easy.
A simple, performant interface so you can start recording in minutes. It fits right into your code with SDKs for your favorite programming languages.
Get started with our client library
Install our Chrome Extension
Install our Visual Studio Code extension
You can install the Multiplayer Session Recorder using npm:
npm install @multiplayer-app/session-recorder-browserQuick start
import SessionRecorder from '@multiplayer-app/session-recorder-browser'
SessionRecorder.init({
application: 'my-web-app',
version: '1.0.0',
environment: 'production',
apiKey: 'MULTIPLAYER_API_KEY',
})More languages and CLI SDKs can be found in our documentation.
Book a call with us and
get up and running right away.
Schedule a call with our team to see all of our features and explore if Multiplayer is right for you.
Book a demoTalk to one of our experts and see Multiplayer in action.
Get 1 month free to test all our features and experience the full power of Multiplayer.
Check out our in-depth technical documentation.
Best practices on software architecture, system design, debugging, and observability.